Refund policy

We offer returns within 14 days of purchase. If more than 14 days have passed since your purchase, unfortunately, we are unable to offer a refund or exchange.

To qualify for a return, your item must be unused, in its original condition, and include all original hangtags and labels. Please provide a receipt or proof of purchase to complete your return.

To initiate a return, email us at lazochicboutique@gmail.com. Once your return is accepted, we will provide instructions for processing the return.

Customers are responsible for the cost of return shipping, except in the following cases:

• Missing item(s) from your order

• Incorrect item(s) or variant(s) received (e.g., wrong size or color)

• Items you did not order

• Duplicate item(s) received

Once your returned item is received and inspected, we will notify you via email. If your return is approved, we will process the refund, and the amount will be applied to your original method of payment within a few business days.

Please note that we reserve the right to deny refunds if the items show signs of wear, misuse, alterations, or damage that was not reported.

If you haven’t received your refund yet, please:

1. Check your bank account.

2. Contact your bank, as processing times can vary.

If you’ve done both and still haven’t received your refund, contact us at lazochicboutique@gmail.com for assistance.

All sale items are FINAL SALE and are not eligible for returns or refunds.